Get back to
business.
Every hour closed is revenue lost. We mobilize fast, work around your operation, and document every step for your insurer.
What We Do
Commercial property damage is a different category of problem — not because the water or fire behaves differently, but because the stakes compound faster. A flooded server room. A fire that shuts down a restaurant on a Friday night. A mold issue in a multifamily building that triggers tenant notification requirements. The cost isn't just the damage; it's the business interruption, the liability exposure, and the tenants and employees who need answers immediately. We've worked with retail operators, property management companies, offices, and multifamily owners across the South Puget Sound — and we understand that downtime is money, and communication is everything.
Expert Restoration maintains working relationships with commercial adjusters and TPAs across the Pacific Northwest and is a preferred vendor for property managers in Thurston, Lewis, Mason, and Grays Harbor counties. Our documentation is built to commercial claims standards from the first hour on-site — moisture logs, scope narratives, photographic evidence, and equipment records that hold up to adjuster scrutiny. We handle mitigation end-to-end. For rebuild and tenant improvement work, we connect you with a vetted commercial GC and stay engaged through completion.
24/7 Emergency Mobilization
Rapid response for commercial losses of any size — we scale crews, coordinate logistics, and mobilize equipment based on your property's footprint and loss type. A burst sprinkler line in a 30,000 sq ft office building is a fundamentally different operation than a residential loss. We staff and equip accordingly, and we give you a real ETA on the call.
Water & Flood Mitigation
Large-loss extraction, desiccant drying, and continuous moisture monitoring across multi-unit and large-footprint commercial properties. We work nights and weekends to minimize tenant disruption, coordinate directly with property managers and on-site staff, and keep operations running wherever possible while mitigation equipment runs around the clock.
Fire & Smoke Recovery
Structural cleaning, content pack-out, and full odor remediation for commercial fire losses — including offices, retail spaces, restaurants, and hospitality properties. Smoke and soot travel far from the point of origin, through HVAC ducts and into adjacent suites. We assess the full scope and restore salvageable contents while the structure is stabilized.
Mold Remediation
Commercial-scale containment and air scrubbing per IICRC S520 — including occupied buildings where business must continue during remediation. We design containment to protect tenants, document air quality for compliance purposes, and coordinate with property managers on communication to occupants throughout the process.
Trusted Rebuild Handoff
Mitigation is what we do. Rebuild is what comes next. We connect commercial clients with vetted general contractors who handle reconstruction and tenant improvements, and we stay engaged through the process so there's no gap in accountability between the mitigation scope and the rebuild scope.
Direct Insurance Billing
We work with all major commercial carriers and TPAs, and our documentation is built to claims standards from arrival. Adjuster briefings, reserve setting, scope disputes — we've seen it all. Proactive documentation means fewer delays, faster approvals, and less stress for you during the claims process.
Common Questions
Do you work with property management companies?
Yes. We have established relationships with residential and commercial property managers throughout Thurston, Lewis, Mason, and Grays Harbor counties and are set up as an approved vendor in several property management systems. If you're a property manager looking to establish a preferred vendor relationship, call us directly at (360) 480-7540.
Can you work in an occupied commercial building?
In most cases, yes. We design containment and work schedules to minimize business disruption — working overnight, in phases, or zoning off affected areas so tenants and employees can continue operating. The specifics depend on the loss type and location within the building, and we'll walk you through the options on the initial site assessment.
How do you handle documentation for commercial insurance claims?
We document from the moment we arrive: moisture readings, thermal images, equipment logs, and written scope narratives built to adjuster standards. For commercial losses, this documentation is critical for reserve setting and claim approval. Our project managers are available to brief your adjuster directly, and we maintain detailed daily moisture logs throughout the drying process.
One call, and the chaos starts to settle.
A trained restoration specialist answers — not a call center. We show up. Every time, across the South Puget Sound.
24/7 Emergency Dispatch · Thurston · Mason · Lewis · Grays Harbor